InTouch Knowledge Base

Merchant Dashboard Articles 8

• Accessing and Using the Batches Section in Merchant Dashboard
• Understanding Financial Terms in Merchant Dashboard
• How to Find Your Merchant ID Number in Merchant Dashboard
• Using the Transactions Section in Merchant Dashboard
• Navigating the Statements Section in Merchant Dashboard

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Reconciliation 1

• Accounting Export Reports in InTouch Pay

Dealing with Unsettled Transactions 4

• How to Close a Batch with Unsettled Transactions
• Best Practices for Nightly POS Device Transaction Settlement
• How to Manually Settle POS Transactions
• How to Manage and Prevent Expired POS Transactions

Managing Chargebacks 4

• Understanding and Managing Chargebacks
• Understanding Chargeback Visibility
• Managing Disputes or Chargebacks Related to Specific Batches in Merchant Dashboard
• Opting in for Chargeback and Daily Batching Notification Emails

PAX Devices 6

• How to Assign a Credit Card Device
• How to Print to a Credit Card Device
• How to Set Your POS SIM to a Single Carrier
• InTouch Network Connectivity Guide
• How to Order Devices and Printer Paper

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