Introduction
This article provides troubleshooting steps for your Pax device, including common issues, connectivity guidelines, and important allowlist information. Follow these steps to resolve issues with charging, connectivity, and SIM card functionality.
URL and Port Allowlist
It is recommended to allowlist the following URLs and ports.
| URL | Protocol | Ports |
|---|---|---|
| schoolcash.net | HTTPS | 443 |
| api.paxstore.us | HTTPS | 443 |
| www.paxstore.us | HTTPS | 443 |
| mpush.paxstore.us | HTTPS | 443 |
| auth.paxstore.us | HTTPS | 443 |
| uspay.nuvei.com | HTTPS | 443 |
| kevprodslr.service.signalr.net | HTTPS | 443 |
| mpush1.paxstore.us | TCP | 3000 |
| mpush2.paxstore.us | TCP | 3000 |
| rki.pax.us | TCP | 33519 |
| pool.ntp.org | UDP | 123 |
Note
Please allowlist ssl2.vitalps.net and ssl3.vitalps.net over port 5003.
Common Troubleshooting Steps
- Ensure the device is charged and powered on.
- Check the internet connection and reconnect if necessary.
- Restart the device to resolve any temporary issues.
- Refer to the POS support page for detailed troubleshooting instructions.
SIM Card Troubleshooting
If you are experiencing issues with the SIM card, follow these steps:
- Ensure the SIM card is properly inserted into the device.
- Check the SIM card for any visible damage. If damaged, replace the SIM card.
- Restart the device after inserting or re-inserting the SIM card.
- If issues persist, contact support for assistance.