InTouch Knowledge Base

Introduction This article explains how to handle NSF (Non-Sufficient Funds) checks in the system. Follow the steps below to process these checks and ensure...

Introduction A new enhancement to the Scheduled Payments feature provides more visibility into payment history and includes tools for viewing and managing ...

Introduction The Paid Out feature, previously available in legacy InTouch, is now accessible in the current InTouch POS system. Paid Out refers to money w...

Introduction This guide outlines the steps to perform a refund in the InTouch POS system and how to view refund details across various reports and function...

Introduction This article explains the process of creating an account code in the InTouch system. The purpose of account codes is to categorize items to en...

Introduction This article provides step-by-step instructions for performing receipt adjustments, including pre-End of Period (EOP) voids, post-EOP voids, r...

Introduction Each user must be added individually and assigned a User Role, a Site, and Terminal(s). Note Required: Your user role must have the All or ...

Introduction This article explains how to adjust fines and fees in the InTouch system. Follow the steps below to make adjustments for individual customers ...

Introduction This article outlines the basic Point of Sale (POS) functions available in InTouch Pay, including searching for customers, processing sales, a...

Customer Groups are a defined list of students that can be recalled in other InTouch tools such as assessing fines/fees, price shifting, filtering reports, ...